The Call Center Doctors
The Call Center Doctors is a company that specializes in building and managing full-cycle contact center solutions. They offer services including HR management, agent training, scripting, dialer buildout, integration, and ongoing management. Their solutions aim to significantly increase conversion rates and lower lead and appointment costs for businesses. The company provides comprehensive call center deployment, including custom scripting and sales training, to ensure high productivity among agents. They strive to offer clients complete transparency and control over their customer campaigns and business processes, focusing on operational streamlining and automation. The Call Center Doctors work with various industries, including solar companies, marketing agencies, health insurance companies, and real estate companies, aiming to boost sales conversions and scale business processes effectively.
Client Success Manager
March 1
The Call Center Doctors
The Call Center Doctors is a company that specializes in building and managing full-cycle contact center solutions. They offer services including HR management, agent training, scripting, dialer buildout, integration, and ongoing management. Their solutions aim to significantly increase conversion rates and lower lead and appointment costs for businesses. The company provides comprehensive call center deployment, including custom scripting and sales training, to ensure high productivity among agents. They strive to offer clients complete transparency and control over their customer campaigns and business processes, focusing on operational streamlining and automation. The Call Center Doctors work with various industries, including solar companies, marketing agencies, health insurance companies, and real estate companies, aiming to boost sales conversions and scale business processes effectively.
📋 Description
• Develop and maintain a deep understanding of our products and services, with a specific focus on how they cater to the unique needs of call centers. • Act as the primary point of contact for client accounts, managing all aspects of client interaction from onboarding to renewal. • Collaborate with clients to establish critical goals, key performance indicators, and aid them in achieving measurable success. • Proactively assess, clarify, and validate client needs on an ongoing basis to ensure maximum satisfaction and retention. • Manage and resolve client issues effectively and in a timely manner. • Escalate unresolved issues to appropriate internal teams. • Conduct regular client reviews to ensure satisfaction and identify opportunities for growth and improvement. • Prepare reports on account status, renewal, and forecast opportunities for up-sell and product enhancements. • Work closely with sales and technical teams to align client requirements with business solutions. • Provide feedback and advocate for client needs cross-departmentally to improve the overall client experience and product offerings.
🎯 Requirements
• Proven experience as a Client Success Manager, Account Manager, or similar role, preferably within the call center or technology industry. • Strong understanding of call center operations and industry-specific challenges. • Excellent communication, interpersonal, and customer service skills. • Strong problem-solving skills and the ability to multitask, prioritize, and manage time effectively. • Project management experience. • Experience with CRM software and MS Office.
🏖️ Benefits
• Competitive salary. • Opportunities for professional development and career growth. • Ongoing training for skill development and growth. • Supportive and friendly work environment.
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