Customer Success Manager

February 12

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Logo of Turn

Turn

Turn is a unified advertising platform that offers consolidated solutions for advertising across various media, including TV, digital, and social channels. The company leverages AI-led strategies for campaign optimization and provides tools for planning, executing, and measuring advertising effectiveness. With a focus on audience-based selling and integrated workflows, Turn aims to maximize advertising performance and revenue for both advertisers and broadcasters.

enterprise cloud platform β€’ marketing software β€’ digital advertising β€’ data management

201 - 500 employees

Founded 2004

πŸ“± Media

πŸ“‹ Description

β€’ Assist with all Account Management duties β€’ Maintain open communication with all our current partners, and decide where we should invest/allocate our resources β€’ Work to establish cross-functional alignment to address customer questions in a timely fashion β€’ Be the liaison between our teams and external partners, internal leadership, product, legal, sales operations, and other teams

🎯 Requirements

β€’ Great communication and leadership skills β€’ Ability to multitask β€’ Ability to develop healthy customer relationships β€’ Great at evaluating and analyzing customer needs β€’ Adept at building trust and transparency with customers β€’ Experience onboarding new clients β€’ Acting as a Customer Advocate and knowing when to escalate customer issues β€’ Expand scope of partnerships with new products and services β€’ Creates great relationships that promote customer loyalty

πŸ–οΈ Benefits

β€’ Competitive Salary β€’ Major medical insurance β€’ Remote work with occasional onsite team meetings β€’ Working hours aligned with Central Time Zone (CST)

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