Client Engagement Manager

November 12, 2024

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HeadQuarters

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HeadQuarters is a company that specializes in providing transparent staffing and shared services exclusively to cannabis businesses. Since 2018, they have been supporting growing cannabis companies by offering integrated industry experts to accelerate processes and enhance team productivity. Their services include accounting, sales administration, marketing, and managing cannabis collections, with a focus on improving cashflow reporting and increasing operational efficiency. Trusted by over 15 leading cannabis companies, HeadQuarters has processed thousands of SKUs, deliveries, and sales orders, delivering significant savings and operational gains to their clients.

eCommerce • Crowdfunding • Marketing • Digital Advertising • Online Marketing

11 - 50 employees

🤝 B2B

💸 Finance

📋 Compliance

📋 Description

• HeadQuarters partners with US cannabis companies in finance, sales operations, and logistics. • Seeking a highly motivated and empathetic Client Engagement Manager. • Cultivate strong, long-lasting relationships with clients as the primary point of contact. • Ensure client satisfaction by understanding their needs and addressing concerns. • Manage a team of client engagement specialists, fostering their growth and development.

🎯 Requirements

• Develop a deep understanding of client needs, business objectives, and challenges through active listening and effective questioning. • Build rapport and establish trust with key client stakeholders at all levels. • Serve as the primary point of contact for assigned clients, ensuring timely and effective communication. • Proactively identify and address potential client issues or concerns. • Clearly articulate our value proposition and demonstrate how our solutions address client needs. • Collaborate internally with cross-functional teams (e.g., product, engineering, support) to ensure client needs are met and expectations are exceeded. • Monitor client engagement and satisfaction, identifying opportunities for improvement and growth. • Develop and execute account plans to maximize client value and retention. • Lead, mentor, and coach a team of client engagement specialists. • Set performance expectations and provide regular feedback to team members. • Foster a collaborative and supportive team environment. • Identify training and development needs for team members. • Maintain accurate client records and documentation. • Contribute to the development and improvement of client engagement processes. • Stay informed about industry trends and best practices. • Bachelor's degree in Business Administration, Marketing, or a related field. • Proven experience (e.g., 3+ years) in a client-facing role, preferably in a SaaS or technology environment. • Demonstrated ability to build and maintain strong client relationships. • Excellent communication, interpersonal, and presentation skills. • Strong active listening and problem-solving skills. • Experience in managing and developing a team. • Knowledge of project management methodologies. • Familiarity with looking at people's output data.

🏖️ Benefits

• Fully remote position • Internal Learning and Development Advisor / Consultant to support your growth • Salary increase opportunities based on performance • Opportunities for professional growth; working with the largest companies in the expanding cannabis industry ($10M+ monthly revenues).