Associate Implementation Specialist

April 6

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $54k - $69.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

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CDK Global

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CDK Global is a leading provider of dealership software solutions serving nearly 15,000 dealer locations across the globe. The company empowers automotive and heavy truck dealers with advanced tools and technology to enhance both sales and service operations. With over 50 years of experience, CDK Global offers a comprehensive suite of products including Dealer Management Systems, Customer Relationship Management software, Digital Retail solutions, and Finance & Insurance tools. The company focuses on creating seamless and integrated solutions to improve trust, streamline operations, and boost profits for its clients in the automotive and heavy truck sectors. CDK Global also emphasizes the utilization of artificial intelligence to transform the automotive retail experience by offering insights and intelligence through its unified solution portal.

CRM • Digital Retail • Fixed Operations • IT Solutions • Data & Intelligence

5001 - 10000 employees

Founded 1972

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Develops strong working relationships with cross-functional team member • Performs other related duties as assigned. • Available to fulfill periodic weekend work requests • Queries customer to determine what functionality and configuration will satisfy the customer’s business needs, and make appropriate recommendations • Proficient at verifying and validating setup configurations and data to ensure accuracy. • Execute tasks associated with onboarding and deploying customers (App & API publishers / vendors, dealers, OEMs, and internal CDK teams), including setting up vendor access to test environments, and preparing operational systems and documentation, and communicating with customers. • Coordinates with cross-functional teams to ensure that dealers’ data is onboarded to the centralized data repository. • Performs bulk subscription services for customers according to CDK policies. • Monitors and tracks customer activity in the application integration development cycle to enable data driven decision-making. • Provides technical support to internal teams at CDK and directs them to use established processes. • Provides product feedback and ideas for product improvements into Product Management. • Collaborates with cross-functional team members to minimize time-to-value for the customer. • Analyzes operational processes, systems, and databases to provide operational insights and support data driven decision-making processes. • Acquires and maintains knowledge of integrated CDK applications. • Contributes to the collective knowledge base by submitting documentation of their research and findings. • Serves as an escalation point for production support issues escalated by Customer Care. • Contributes to the continuous improvement and documentation of organizational processes, including the identification and documentation of standards and best practices related to their role on the team.

🎯 Requirements

• Must possess strong organizational skills and be detail oriented. • Must possess strong written and verbal communication skills. • Must possess excellent analytical and troubleshooting skills. • Able to work independently on multiple projects and work efficiently and effectively to meet deadlines. • Must have the ability to effectively manage the expectations of stakeholders regarding project deliverables. • Experience working with a variety of databases, analyzing data, and creating reports to support data driven decisions. • Experience using JIRA to submit defects and product change requests, and track progress on product changes. • Experience using SQL to access data in a relational database. • Experience using MS Excel to manipulate and prepare data to be used for a variety of purposes. • Experience creating and maintaining internal documentation on business processes. • Must be fast learner that is able to learn new systems, tools, and processes quickly. • Ability to train • Ability to Problem solve • Ability to resolve conflict • Ability to escalate timely • Ability to gather detailed requirements • Ability to successfully use internal tools (i.e., SalesForce, etc.) • Ability to work independently • Ability to confidently make decisions • Ability to plan • Ability to influence • Ability to communicate • Ability to adapt • Ability to help customers manage change • Ability to display empathy • Ability to perform basic math functions • Ability to manage time

🏖️ Benefits

• Medical, dental, and vision benefits • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement