Fortellis Integration Consultant

April 6

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $64.8k - $82k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

🦅 H1B Visa Sponsor

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CDK Global

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CDK Global is a leading provider of dealership software solutions serving nearly 15,000 dealer locations across the globe. The company empowers automotive and heavy truck dealers with advanced tools and technology to enhance both sales and service operations. With over 50 years of experience, CDK Global offers a comprehensive suite of products including Dealer Management Systems, Customer Relationship Management software, Digital Retail solutions, and Finance & Insurance tools. The company focuses on creating seamless and integrated solutions to improve trust, streamline operations, and boost profits for its clients in the automotive and heavy truck sectors. CDK Global also emphasizes the utilization of artificial intelligence to transform the automotive retail experience by offering insights and intelligence through its unified solution portal.

CRM • Digital Retail • Fixed Operations • IT Solutions • Data & Intelligence

5001 - 10000 employees

Founded 1972

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• The Business Process Consultant position requires the incumbent manage and execute on-site and remote initial delivery of CDK software, application, and business process consulting and training. • Responsible for providing technical consulting to Independent Software Vendors (ISV) and managing the vendor as they progress through the integration certification process of API integration. • Expected to be able to work with multiple vendors in various stages of the certification process simultaneously. • Liaise with Account Management teams to keep them updated on progress with clients and facilitate sales opportunities for consulting and other CDK products. • Responsible for coordinating with Data & Fortellis Sales Engineers to provide technical integration assessments for third party vendor applications. • Responsible for providing technical support to the Data & Fortellis R&D team and certifying Data & Fortellis products prior to the release of product for use by ISVs. • Responsible for troubleshooting product development and production support application integration issues as necessary. • Serves as the Tier 3 escalation point for production support issues escalated by Data & Fortellis Support. • Responsible for coordinating and managing customer simulation testing of DMS applications and API changes with integrating ISVs. • Responsible for acquiring and maintaining in-depth knowledge of integrated CDK applications. • Responsible for contributing to efforts to continuously improve organizational processes, such as the identification and documentation of standards and best practices related to the activities of their role in the Data & Fortellis program. • Open to travel for internal meetings as required.

🎯 Requirements

• At least 5 years experience working with software requirements, troubleshooting software issues, and testing software to ensure that it meets requirements. • At least 5 years experience working with and/or supporting CDK applications such as CRM, F&I, Accounting, Parts, and Service. • Preferred experience within the automotive industry and automotive dealership management. • Ability to consult with client’s staff at all levels. • Ability to work independently with little supervision in a fast-paced environment. • Must possess excellent troubleshooting skills. • Strong communication skills are required as this is a customer facing position. • Strong organizational skills and be able to manage multiple concurrent projects. • Understanding business environments and associated processes and to effectively communicate about them to a technical audience. • Ability to effectively manage the expectations of Customers, Product/Program/Project Managers, Developers, and QA Engineers. • Proficiency with MS Office products.

🏖️ Benefits

• Medical, dental, and vision benefits • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement