Implementation Specialist

October 31

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CDK Global

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CRM • Digital Retail • Fixed Operations • IT Solutions • Data & Intelligence

5001 - 10000

Description

• Successfully consults, installs and trains customers on CDK Global solutions • Have a complete understanding of the products trained within the assigned workflow (i.e. parts, service, accounting, sales) • Queries customer to determine functionality and configuration that satisfies business needs • Proficient at verifying and validating setup configurations and conversion data for accuracy • Conducts status meetings with key customer personnel to discuss open issues • Facilitates work process activities to begin training and ensure client go-live readiness • Takes initiative to keep up to date with products, processes and industry • Responds to participant questions using knowledge of products and processes • Applies adult learning theory to adapt delivery to participants’ learning styles • Manages group dynamics to maintain appropriate learning environment and meet objectives • Acts as a mentor to train new associates • Complements on-site leadership efforts by focusing on milestones and deliverables • Performs other related duties as assigned

Requirements

• 4 or more years of Fixed Operations Automotive experience • Retail Automotive Management Experience is required • CDK Fixed Operations experience is required • Retail Experience in additional CDK Workflows is preferred • Formal Training experience is encouraged • CDK Retail certification in primary Workflow is preferred • CDK Retail certification in core Workflow Add-ons is encouraged • CDK Retail certification in additional Workflows is encouraged

Benefits

• Medical, dental, and vision benefits • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement