Implementation Specialist

October 22

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CDK Global

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CRM • Digital Retail • Fixed Operations • IT Solutions • Data & Intelligence

5001 - 10000

Description

• In this role, you’ll be the driving force behind our customer’s onsite implementation experience. • You will be involved in all stages of our implementation process and will influence the dealer’s system utilization and their satisfaction with our tools and services. • You are responsible to effectively and efficiently install CDK Solutions to our customers working as a key member of the installation team and to train all customers’ users virtually and/or on-site. • Associates will meet with assigned dealership personnel either virtually or in person at dealer locations across the U.S, Canada and the Caribbean to provide end-user consulting and training for our Accounting, Parts, Service, and Sales Solutions. • Working independently or as part of a team; consultants initiate, coordinate and facilitate training plans while matching customer needs with purchased products. • Work experience in more than one retail area is a plus. • Consultants resolve issues and/or escalate accordingly; employing CDK Global implementation processes and procedures. • You must be able to work in a fast paced environment, love to travel, have a passion for training, a keen attention to detail and exceptional customer service skills. • Becoming a Subject Matter Expert in this field is encouraged. • Must work well independently and need minimal supervision. • You have a thorough understanding on at least one CDK Global workflow. • You are regarded as an associate that can manage a lead role on projects.

Requirements

• 4 or more years of Retail Automotive experience • Retail Automotive Management Experience is required • Retail experience is required • Retail Experience in additional CDK Work Flows is preferred • Formal Training experience is encouraged • CDK Retail certification in primary Work Flow is preferred • CDK Retail certification in core Work Flow Add Ons is encouraged • CDK Retail certification in additional Work Flows is encouraged • Trainer Performance Surveys scores are within acceptable range or above • Is requested as a Trainer on key training installations • Valid Passport for North American, Canada and Caribbean travel • Associates Degree or equivalent knowledge/experience • Must have a valid driver's license and eligible to rent a car

Benefits

• Medical, dental, and vision benefits • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement