Project Manager - Integration Consulting

5 days ago

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CDK Global

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CRM • Digital Retail • Fixed Operations • IT Solutions • Data & Intelligence

5001 - 10000 employees

Founded 1972

☁️ SaaS

🤖 Artificial Intelligence

Description

• Provide superior customer service to both internal and external customers. • Utilize Organizational Skills and detail to manage multiple projects adhering to project budgets, schedules, and resource requirements. • Establish and maintain an effective level of communication with all stakeholders. • Develop and define the statement of work (SOW) requirements by interfacing with the customers and various CDK business units. • Analyze and define project management processes. • Develop and manage multiple project plans that effectively meet the time/schedule, budget and resource requirements/constraints. • Act as primary CDK contact with ISVs on assigned engagements. • Work with Customer to understand their readiness and timing to engage on the delivery of the contracted professional services offering. • Manage CDK, customer and vendor resources and track project deliverables. • Develop and communicate project status reports, which include open issues, risks, budget, resource and schedule details. • Assist in developing Business Partner relationships and deployment processes. • Assist with client presentations and discussions on an as needed basis. • Maintain a thorough understanding of CDK Professional Services offerings, processes, and customer needs. • Work with CDK Billing and Finance to ensure contracted items fulfill customer needs and initiate billing upon completion of contracted services.

Requirements

• Minimum of 5 years’ experience in project management and team leadership, in a professional services consulting environment. • Ability to lead teams. • Experience with planning and executing customer-facing implementation or product delivery projects. • Demonstrated influence and leadership ability in a matrixed environment. • Must be able to handle multiple projects simultaneously and adapt to shifting priorities. • Demonstrated experience managing multiple priorities and balancing competing priorities. • Demonstrate time management and completion of tasks to a definite deadline. • Must be capable of dealing with associates within the CDK organization at all levels. • Ability to effectively handle critical client situations and work with the appropriate resources or Management at CDK to troubleshoot the most difficult problems. • Excellent verbal, written, interpersonal/communication and presentation skills. • Strong analytical, organization, negotiation, follow-up and problem solving skills. • Ability to be self-directed and able to set priorities with minimal supervision. • Ability to express technical concepts to both technical and non-technical audiences. • Ability to work effectively as a member of a team. • Experience in Project management, database, word processor, and spreadsheet software application packages. • Ability to use software applications including "Windows" PC applications such as MS office suite.

Benefits

• Medical, dental, and vision benefits • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement