Resolution Analyst

3 days ago

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CDK Global

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CDK Global is a leading provider of dealership software solutions serving nearly 15,000 dealer locations across the globe. The company empowers automotive and heavy truck dealers with advanced tools and technology to enhance both sales and service operations. With over 50 years of experience, CDK Global offers a comprehensive suite of products including Dealer Management Systems, Customer Relationship Management software, Digital Retail solutions, and Finance & Insurance tools. The company focuses on creating seamless and integrated solutions to improve trust, streamline operations, and boost profits for its clients in the automotive and heavy truck sectors. CDK Global also emphasizes the utilization of artificial intelligence to transform the automotive retail experience by offering insights and intelligence through its unified solution portal.

CRM • Digital Retail • Fixed Operations • IT Solutions • Data & Intelligence

5001 - 10000 employees

Founded 1972

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Resolves escalated client issues/disputes using problem solving skills • Researches issues which includes contacting internal CDK business groups to determine resolution • Provides account reconciliations to include contract versus invoice and payment application • Attend critical calls to review book of accounts assigned, discuss balances due, and payment status on delinquent accounts • Meet monthly Department A/R Goals and Service Level Agreements (SLA) • Create Manual Invoice Presentments per client specifications • Review and validate Disputes, process credit memos, billing adjustments, and correct billing errors as needed • Collect on short pays/deductions in error and follow up on delinquent accounts, including Bad Debt Write-Offs and escalating collection efforts as needed • Responsible for handling all correspondence from internal and external clients timely • Updates management on potential issues. Makes recommendations on resolution and ways to prevent future issues, after root cause evaluation • Organize priorities to meet deadlines and meet client expectations • Acts as a Subject Matter Expert (SME) for Collections Specialists • Contribute on projects, process, and systems to drive continuous improvement

🎯 Requirements

• One or more years of B2B Collections experience is required • Advanced Excel skills are required that including utilizing basic formulas, data manipulation, filtering, Pivot Tables and VLOOKUPs • Associates or equivalent experience is preferred • Minimum 2 years of experience in a finance, customer service or collection, or contracting background • Knowledge of Oracle ERP system • Cognos Analytics reporting tool • Experience working at Dealerships or Dealership operations

🏖️ Benefits

• Medical, dental, and vision benefits • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement