Senior Manager - Program Management and Strategy Enablement

4 days ago

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CDK Global

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CDK Global is a leading provider of dealership software solutions serving nearly 15,000 dealer locations across the globe. The company empowers automotive and heavy truck dealers with advanced tools and technology to enhance both sales and service operations. With over 50 years of experience, CDK Global offers a comprehensive suite of products including Dealer Management Systems, Customer Relationship Management software, Digital Retail solutions, and Finance & Insurance tools. The company focuses on creating seamless and integrated solutions to improve trust, streamline operations, and boost profits for its clients in the automotive and heavy truck sectors. CDK Global also emphasizes the utilization of artificial intelligence to transform the automotive retail experience by offering insights and intelligence through its unified solution portal.

CRM • Digital Retail • Fixed Operations • IT Solutions • Data & Intelligence

5001 - 10000 employees

Founded 1972

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• The Sr. Program Management & Strategy Enablement role in Customer Operations is responsible cross functional organization and Program Management of business initiatives. • This role works closely with Product and Sales Operations to ensure effective readiness across the Customer Journey. • Clear communication of program status is required at an Executive and Sr. Leadership level. • Responsible as the key individual driving execution and communication of program initiatives.

🎯 Requirements

• Extensive knowledge of Microsoft Tools (i.e. PowerPoint, Outlook, Excel) • Strong skills and experience related to Services process/delivery including CRM, PSA, LMS and Customer Success Platforms • Exceptionally strong customer service and conflict resolution skills • Experience working in a team-oriented collaborative environment • Proven analytical and problem-solving abilities • Ability to effectively prioritize and execute tasks in a high-pressure environment • Highly motivated and self-directed • Exceptional written and oral communication skills • Keen attention to detail • Possesses strong business acumen • Ability to think strategically, innovate, and make sense of complicated situations • Strong problem solving skills

🏖️ Benefits

• Medical, dental, and vision benefits • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement