Senior Customer Success Data Analyst

4 days ago

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CDK Global

WebsiteLinkedInAll Job Openings

CRM • Digital Retail • Fixed Operations • IT Solutions • Data & Intelligence

5001 - 10000

Description

• Support reporting requests and leverage data for insights in customer success • Analyze trends to drive customer satisfaction and retention • Conduct in-depth analysis to inform strategies for customer experience

Requirements

• 4+ years in email analytics • Required experience working with customer success software like Totango, Braze, Gainsight or Marketing Platforms like Marketo, Eloqua, Hubspot, Pardot • Knowledge of Salesforce • Demonstrated history of building production-grade data models that power dashboards and live technology solutions • Strong communication & project management skills and a highly collaborative approach to problem-solving • Expertise in querying, analyzing, and visualizing big datasets via building dashboards using data visualization tools • Strong business intuition with a bias towards action

Benefits

• Medical • dental • and vision benefits • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement