Operations Analyst - Mainframe

September 16

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10,000+

💰 Post-IPO Equity on 2015-07

Description

• The primary purpose of this position is to perform technical tasks, related to operation and monitoring of assigned technologies for the managed services customer base. • Accountable for successful collaboration with Customers, Suppliers, and fellow Employees to prioritize and deliver services that meet or exceed business needs. • Delivers services within defined SLAs and security/compliance requirements. • Provides tier-1 support for incoming calls received via telephone, e-mail, and Web portal. • Completes assigned customer workload, including monitoring and investigating system alerts and events and assigning resources appropriately. • Engages in communication that drives understanding, alignment, and informed decision-making. • Holds self and others accountable for quality & timeliness of work products.

Requirements

• Applicable Operations work experience in a “Managed Services” environment • Associate’s degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics or a related field • Two (2) years college coursework in a technical field • At least six (6) months of Information Technology work experience. • Experience with one or more of the following technologies: Experience with IBM System z mainframe systems, and associated peripheral hardware and software • Proven ability to collaborate 360 degrees • Demonstrated sense of accountability and ability to produce results • Demonstrated adaptability; able to be flexible in dealing with people and unexpected situations • Proven attention to detail • Experience in monitoring applications such as ScienceLogic, Nimsoft Unified Management, Automate, or similar • Experience in help desk applications such as ServiceNow, Service Desk Express (SDE), Remedy, Heat, or similar • Demonstrated ability to multi-task • Demonstrated ability to work under minimal supervision • Demonstrated verbal and written communication skills • Demonstrated customer service skills • Demonstrated ability to establish positive working relationships and work as a team player • Demonstrated skills in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.)