Operations Analyst - Managed Services - Backup and Recovery
4 days ago
Description
• Perform technical tasks for managed services customer base • Monitor and investigate backup job alerts • Provide tier-1 support for incoming calls and emails • Analyze data for service improvement • Coordinate tactical solutions and lead change
Requirements
• Associate Degree in Computer Science or similar field • At least 6 months of IT work experience or 2 years college coursework in a technical field • Experience with backup/recovery platforms like Commvault, Veeam, or similar • Proficiency in Microsoft Office • Experience in monitoring/help desk applications • Excellent communication and customer service skills
Benefits
• Health insurance benefits• Retirement plans• Paid time off • Employee discounts • Professional development opportunities • Wellness programs
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