Community Manager

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Cedar Management Group

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Description

• This position is responsible for assisting in the operation of a department. • An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and/or necessary. • An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation. • Proficient with Google Suite applications including Gmail, Docs and Sheets. • Communicate effectively in person or by using telecommunications with our Board of Directors (BOD), homeowners and fellow co-workers and generally enjoy working with a diverse clientele. • Strong interpersonal, written and verbal communication skills required. • Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change. • Strong decision-making, organizational and problem-solving skills. • Support and provide efficient and timely communication to multiple Homeowner’s Association (HOA) Board of Directors (clients) needs, requests and action items. • Attend and facilitate Board of Directors meetings, annual meetings and special meetings as required (usually in the evening). • Ability to effectively manage multiple client relationships simultaneously. • Prepare all meeting material packets for all above mentioned meetings. • Create budgets for communities in portfolio. • Obtain and negotiate all vendor contracts i.e. (landscaping, maintenance etc.). • Ability to review, interpret and ensure compliance with HOA documentation. • Ability to review, interpret and answer questions on Financial Documents. • Assists clients with various HOA concerns and/or questions ranging from maintenance, accounting, violations, and other community issues. • Document and retain all communications between the Community Board Members, Vendors, and Support Teams. • Assist and respond to all homeowners’ questions relating to statements, violations, maintenance and other questions pertaining to their HOA. • Ability to research and obtain information to resolve homeowners’ needs. • Conduct follow up on specific requests made to agent by home owners. • Filing of Paperwork. • Other tasks as assigned.

Requirements

• Strong communication skills • Strong ability to multitask • Strong ability to pay attention to detail • Retain and recall a large amount of detailed information • Move quickly and efficiently through assigned workloads • Demonstrate the ability to manage time in order to maximize the maintenance of on-going client relationships • Conduct appropriate for Business atmosphere • To be able to clearly comprehend the information over telephone • Utilize general office equipment i.e., telephone, fax, copy machine • Proper Grammar • Prior HOA experience a plus • General understanding of HOA documents helpful • Bi-lingual helpful