Customer Service Advocate

13 hours ago

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Centene Corporation

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Contracting • Network Development • Managed Care

10,000+

Description

• Serves as the first-line advocate focusing on resolving inquiries, issues, or concerns for members and/or providers • Leverages various communication channels for timely and accurate support • Mitigates and prevents complaints from being escalated • Documents all member or provider information and communications for quality tracking • Remains up-to-date and adheres to quality standards and policies

Requirements

• Requires a High School diploma or GED • Entry-level position typically requiring little or no previous experience • Experience interacting and multitasking using multiple systems and programs simultaneously preferred • Candidates with call center experience and who are bilingual in Spanish is highly desired

Benefits

• competitive pay • health insurance • 401K and stock purchase plans • tuition reimbursement • paid time off plus holidays • flexible approach to work with remote, hybrid, field or office work schedules