Retention Call Center Representative - Bilingual

2 days ago

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $15 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

Apply Now

Receive Emails with Similar Jobs

Centene Corporation

WebsiteLinkedInAll Job Openings

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

Contracting • Network Development • Managed Care

10,000+ employees

Founded 1984

⚕️ Healthcare Insurance

🤝 Non-profit

🌍 Social Impact

📋 Description

• Provides assistance to members and prospects with related member issues to rectify them efficiently. • Tracks and documents every interaction accurately in the member's account. • Responds to customer's calls within designated time frames and performs troubleshooting procedures. • Clarifies customer's inquiry and determines the cause of the problem. • Selects and explains the best solution to solve the concern and expedites correction or adjustment as needed. • Completes all necessary paperwork and documentation; provides education to call for more effective troubleshooting in the future. • Develops and utilizes a filing and retrieval system to access records or information.

🎯 Requirements

• Fluency in Spanish, Russian, or Chinese strongly preferred. • High School Diploma required. • AA/AS - Associates Degree preferred. • Two to five years Customer Service experience required. • Two to five years of Customer Service in Healthcare experience preferred. • Driver’s License may be required by some plans. • Specific language skills may be required by some plans. • Proficiency in Microsoft Office: Excel, Word, Access; Lotus Notes; Internet. • Proficiency in one or more languages other than English. • Strong analytical and problem-solving skills. • Skilled to communicate with all levels of management, internal and external customers. • Ability to work well as a member of a team or alone.

🏖️ Benefits

• competitive pay • health insurance • 401K and stock purchase plans • tuition reimbursement • paid time off plus holidays • flexible approach to work