3 days ago
πΊπΈ United States β Remote
π΅ $54k - $97.1k / year
β° Full Time
π‘ Mid-level
π Senior
βοΈ Operations
β’ Oversees and offers guidance around current contact center operational processes β’ Supports contact center staff with day-to-day oversight and resources for contact center operations β’ Monitors interactions, workflow, and metrics of the contact center β’ Serves as primary point of contact for contact center and operations employees β’ Manages and maintains policies, procedures, and regulations to ensure compliance β’ Provides training and coaching to direct reports β’ Evaluates contact center operations team on performance β’ Collaborates with training teams to develop training materials β’ Supports contact center operations senior management with onboarding β’ Performs other duties as assigned
β’ Requires a Bachelor's degree and 4+ years of related experience β’ equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position β’ Ability to prioritize, perform independent decision making, and manage time effectively preferred
β’ competitive pay β’ health insurance β’ 401K and stock purchase plans β’ tuition reimbursement β’ paid time off plus holidays β’ flexible approach to work with remote, hybrid, field or office work schedules
Apply Now3 days ago
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Manage global privacy operations for Viatris and enhance training initiatives.
πΊπΈ United States β Remote
π΅ $78k - $152k / year
β° Full Time
π‘ Mid-level
π Senior
βοΈ Operations
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