Supervisor, Operations

5 hours ago

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Centene Corporation

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Contracting • Network Development • Managed Care

10,000+

Description

• Provides direct supervision to entry and/or processing staff • Provides hiring, training, evaluation, development and performance management • Monitors and directs workflow to ensure timely and accurate processing • Develops policies and procedures to improve efficiencies • Interfaces with internal staff at all levels • Creates and monitors reports as required for process control • Completes special projects as required • Ensures production and quality effectiveness by monitoring reports • Responds to customer inquiries and tracks issues for possible process improvement • Performs quality control work and provides feedback and coaching to staff • Handles administrative issues and escalated calls • Works on special projects as required • Develops and maintains relationships with other departments

Requirements

• Bachelor’s degree or equivalent work experience • Minimum two years direct supervisory experience including hiring and firing authority for minimum of ten associates • Two years experience in healthcare (government healthcare delivery preferred) or production environment required

Benefits

• Competitive pay • Health insurance • 401K and stock purchase plans • Tuition reimbursement • Paid time off plus holidays • Flexible approach to work with remote, hybrid, field or office work schedules