Customer Success Manager - Mid-Market

August 24

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Make content worth marketing.

content marketing • brand publishing • brand communication • digital design • interactive content

201 - 500

💰 $100M Private Equity Round on 2020-07

Description

• As a Mid-Market Customer Success Manager, you will be a trusted advisor to major Mid-Market customers • Help customers succeed with our platform and ensure maximum value throughout their lifecycle

Requirements

• 3+ years of quota-holding customer success/account management experience in a SaaS business environment • Experience balancing the needs of multiple stakeholders and working under tight time frames with resource constraints (3-5 years) • Proven track record in a client-facing role, driving client engagement, handling difficult situations and challenges, and delivering exceptional client experiences • Demonstrates a high degree of organization and proficiency leveraging internal systems • Excellent communication skills and confidence to build relationships at all levels

Benefits

• 📈 Stock options • 🏥 Premium health insurance* • 🏦 401K matching* • 👶 16-weeks paid parental leave for primary caregiver • 🌴 Flexible vacation days • 🤒 Paid Sick days • 🧘 Wellness Fridays • 💵 Stipend for your home office setup • 💻 Excellent gear (Macbook Air, external monitor, etc.) • 👩‍💻👨‍💻 Stipend towards experiences for collaboration • 🏢 Unlimited access to co-working spaces around the globe • *Varies based on location