Customer Success Manager

December 14, 2024

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Claritas Rx

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Claritas Rx is a healthcare analytics company that leverages AI to enhance patient access to life-changing treatments. The company provides a suite of solutions including the Ascend AI Platform, Patient Watchtower, Patient Services CRM, and Cell and Gene Performance Benchmarking. Its offerings focus on improving patient visibility, predicting early risks, engaging partners efficiently, and optimizing patient support strategies. By using AI-driven analytics, Claritas Rx helps healthcare providers boost fill rates and adherence for their brands, ensuring patients do not fall through the cracks. The company specializes in providing insights into patient access issues and performance benchmarking in the pharmaceutical industry.

Specialty pharmacy data aggregation • Specialty pharmacy data integration • Biopharmaceutical commercial data analytics • Specialty channel data strategy • Market Access

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

💊 Pharmaceuticals

💰 Private Equity Round on 2021-03

Description

• Claritas Rx started with a simple vision: to tangibly improve how biopharmaceutical manufacturers understand their specialty product performance in the marketplace. • Customer Success Managers own the customer relationship and are responsible for the overall success of their clients. • Collaborate closely with customers to understand their needs and translate them into new product features. • Manage roll-out of new product features to customers, including training and communication updates. • Ensure data quality in customer deliverables via rigorous quality review prior to release and ongoing during subscription. • Play key project management role in new customer implementations.

Requirements

• Deep knowledge of biopharmaceutical marketing, managed markets or distribution • A creative approach to analytical problem solving and a relentless passion for quality • Excellent written and oral communication • Excellent quantitative analysis skills and expert-level proficiency with Microsoft Excel • Track record of building customer relationships and managing client-focused projects and demonstrated capabilities in: • Problem solving and resolution • Project management and organizational skills • Expectation Setting • Listening and Seeking to Understand • Verbal and written communication skills • Solution Knowledge • Empathy • Grit - Tenacity