Customer Success Manager

December 14

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Claritas Rx

WebsiteLinkedInAll Job Openings

Specialty pharmacy data aggregation • Specialty pharmacy data integration • Biopharmaceutical commercial data analytics • Specialty channel data strategy • Market Access

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

💊 Pharmaceuticals

💰 Private Equity Round on 2021-03

Description

• Claritas Rx started with a simple vision: to tangibly improve how biopharmaceutical manufacturers understand their specialty product performance in the marketplace. • Customer Success Managers own the customer relationship and are responsible for the overall success of their clients. • Collaborate closely with customers to understand their needs and translate them into new product features. • Manage roll-out of new product features to customers, including training and communication updates. • Ensure data quality in customer deliverables via rigorous quality review prior to release and ongoing during subscription. • Play key project management role in new customer implementations.

Requirements

• Deep knowledge of biopharmaceutical marketing, managed markets or distribution • A creative approach to analytical problem solving and a relentless passion for quality • Excellent written and oral communication • Excellent quantitative analysis skills and expert-level proficiency with Microsoft Excel • Track record of building customer relationships and managing client-focused projects and demonstrated capabilities in: • Problem solving and resolution • Project management and organizational skills • Expectation Setting • Listening and Seeking to Understand • Verbal and written communication skills • Solution Knowledge • Empathy • Grit - Tenacity