Technical Support Engineer

October 9

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Certify

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💰 $14.5M Series A on 2022-09

Description

• About Certify: At CertifyOS, we're building the infrastructure that powers the next generation of provider data products, making healthcare more efficient, accessible, and innovative. • What sets us apart? Our cutting-edge, API-first, UI-agnostic, end-to-end provider network management platform automates licensing, enrollment, credentialing, and network monitoring. • We're looking for purpose-driven individuals like you to join us on this exhilarating ride as we redefine healthcare data infrastructure. • About the Role: As a Technical Support Analyst, you will play a crucial role in ensuring the smooth resolution of internal and client issues.

Requirements

• Experience: 2+ years in a technical support or product support role within a B2B or B2B2C environment. • Technical Skills: Proficiency in SQL, APIs (Postman), RDBMS (BigQuery), unstructured databases (Firestore), and software management tools (Jira). Ability to troubleshoot software issues with minimal guidance. • Problem-Solving: High empathy for solving problems, focusing on efficiency, and ensuring a high standard of quality in every interaction. • Communication: Strong written and verbal communication skills in English. Ability to document communications effectively. • Process-Oriented: Familiarity with support ticket management, proper categorization, and prompt resolution. • Desirable: Experience with credentialing providers using software platforms like CertifyOS, spreadsheets (Excel, GSheets), and knowledge of query languages (SQL). • Bonus: Experience in deflecting support tickets using strong product knowledge and providing high-level support autonomously.

Benefits

• Collaborative Environment: Work with a supportive team that values your input and offers a chance to grow alongside skilled technical support professionals. • Cross-Functional Exposure: Gain experience by interacting directly with product managers, engineers, sales, and customer success teams. • Continuous Learning: You'll have the opportunity to deepen your technical expertise, learn new skills, and contribute to shaping the product roadmap. • Inclusive Culture: At Certify, we're committed to creating an inclusive workplace where everyone feels valued and supported. As an equal opportunity employer, we welcome applicants from diverse backgrounds to join our vibrant community.