Technical Support Manager

October 9

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Certify

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💰 $14.5M Series A on 2022-09

Description

• About Certify: • At CertifyOS, we're building the infrastructure that powers the next generation of provider data products, making healthcare more efficient, accessible, and innovative. • Our platform is the ultimate source of truth for provider data, offering unparalleled ease and trust while making data easily accessible and actionable for the entire healthcare ecosystem. • What sets us apart? Our cutting-edge, API-first, UI-agnostic, end-to-end provider network management platform automates licensing, enrollment, credentialing, and network monitoring like never before. • With direct integrations into hundreds of primary sources, we have an unbeatable advantage in enhancing visibility into the entire provider network management process. • Plus, our team brings over 25+ years of combined experience building provider data systems at Oscar Health, and we're backed by top-tier VC firms who share our bold vision of creating a one-of-a-kind healthcare cloud that eliminates friction surrounding provider data. • But it's not just about the technology; it's about the people behind it. • At Certify, we foster a meritocratic environment where every voice is heard, valued, and celebrated. • We're founded on the principles of trust, transparency, and accountability, and we're not afraid to challenge the status quo at every turn. • We're looking for purpose-driven individuals like you to join us on this exhilarating ride as we redefine healthcare data infrastructure. • About the Role: • As a Tech Support Manager, you will lead the technical support function at CertifyOS, ensuring smooth resolution of internal and client issues while optimizing support processes. • You’ll manage a team of support engineers and be responsible for building a scalable, efficient support function that aligns with the company’s growth objectives.

Requirements

• Experience: 7+ years in technical support or a related field, with 3+ years in a managerial role. • Leadership: Proven experience managing technical support teams and optimizing support workflows. • Technical Skills: Strong knowledge of Jira Service Management, ZenDesk, and troubleshooting software issues. • Strategic Thinking: Ability to scale support operations as the company grows and drive continuous process improvement.