Certify
Certify is a company that specializes in provider data technology to streamline healthcare management processes. Their platform allows for quick verification and credentialing of healthcare providers, real-time monitoring, and efficient network management. By automating data integration, Certify reduces manual workflows, increases efficiency, and decreases operational costs in the healthcare sector. Their services include credentialing, medical licensing, monitoring provider status, payer enrollment, and roster management, catering to health plans, systems, and digital health companies. Certify emphasizes transparency, speed, and easy data access through its integrated system, supporting optimal healthcare operations.
Technical Support Manager
January 31
Certify
Certify is a company that specializes in provider data technology to streamline healthcare management processes. Their platform allows for quick verification and credentialing of healthcare providers, real-time monitoring, and efficient network management. By automating data integration, Certify reduces manual workflows, increases efficiency, and decreases operational costs in the healthcare sector. Their services include credentialing, medical licensing, monitoring provider status, payer enrollment, and roster management, catering to health plans, systems, and digital health companies. Certify emphasizes transparency, speed, and easy data access through its integrated system, supporting optimal healthcare operations.
📋 Description
• About Certify: At CertifyOS, we're building the infrastructure that powers the next generation of provider data products, making healthcare more efficient, accessible, and innovative. • What sets us apart? Our cutting-edge, API-first, UI-agnostic, end-to-end provider network management platform automates licensing, enrollment, credentialing, and network monitoring like never before. • But it's not just about the technology; it's about the people behind it. At Certify, we foster a meritocratic environment where every voice is heard, valued, and celebrated. • About the Role: As a Tech Support Manager, you will lead the technical support function at CertifyOS, ensuring smooth resolution of internal and client issues while optimizing support processes.
🎯 Requirements
• Experience: 7+ years in technical support or a related field, with 3+ years in a managerial role. • Leadership: Proven experience managing technical support teams and optimizing support workflows. • Technical Skills: Strong knowledge of Jira Service Management, ZenDesk, and troubleshooting software issues. • Strategic Thinking: Ability to scale support operations as the company grows and drive continuous process improvement.
🏖️ Benefits
• Impact: Play a crucial role in reducing healthcare provider credentialing times and improving system efficiency. • Growth: Be part of a rapidly scaling team, already at $10M ARR, with opportunities for professional growth, and the opportunity to see something scale from Series A to Series C in 3-4 years. • Learning: Collaborate with cross-functional teams and clients, gaining exposure to product, engineering, and customer success. • Remote Work: Work in a flexible, 100% remote environment with a global team.
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