Customer Onboarding Specialist

August 21

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ChannelEngine

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Sell more on the best international marketplaces 🚀

marketplace sales • marketplace integration • multi channel • API • e-commerce integration

51 - 200

Description

• Join ChannelEngine's Delivery Team as an Onboarding Specialist. • Oversee the onboarding process for new customers. • Connect customers’ systems to our platform. • Coach and train customers in using ChannelEngine settings. • Ensure a seamless onboarding experience before handing over to Customer Success Team.

Requirements

• 2+ years’ experience in managing onboarding projects, creating and tracking project timelines, and coordinating with cross-functional teams • Strong knowledge of e-commerce platforms and online marketplaces, their architecture and how data flows through the systems • Proficiency in working with various APIs, handling authentication, and troubleshooting common API issues • Ability to work independently and proactively, with a can-do attitude • Good communication and interpersonal skills in English • Currently living in New York or Toronto • Nice to have (but not essential) French, German, or Turkish language skills • Familiarity with ClickUp and Hubspot

Benefits

• Work-life balance: we enable people to work in ways that suit their working style, which is why we offer flexible hours, hybrid-working, and the freedom to take workcations 🏝️ • Continuous feedback culture to help you track your progress and facilitate your professional development 🎯 • Plenty of autonomy: we empower people to make independent decisions and take ownership of their work and projects • Free access to mental healthcare support • Equity benefits so that we can grow together 🌱