Manager - eMSP and OCPI Operations, North America

March 19

🚗 Michigan – Remote

Although this job is listed in Michigan, this company may be open to hiring remote in other states.

💵 $77.5k - $117k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

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ChargePoint

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ChargePoint is a leading provider in the electric vehicle (EV) charging sector, offering a comprehensive network for charging solutions across North America and Europe. With a focus on sustainability, ChargePoint provides smart charging solutions for businesses, fleets, and residential areas. It offers a unified platform for managing charging operations, enhancing the driver experience with its highly-rated mobile app, and providing robust support services. ChargePoint has established itself as a trusted partner for many Fortune 500 companies, offering a variety of charging hardware, flexible financing, and management tools to ensure efficient operations and reduced costs. The company's mission is to simplify the transition to electric mobility for organizations and drivers alike, contributing to a sustainable future.

Computer Software and Computer Hardware • Driver Services - ChargePoint Network • ChargePoint OnRamp Program • ChargePoint APIs • Electric Vehicle Supply Equipment (EVSE)

1001 - 5000 employees

Founded 2007

⚡ Energy

🚗 Transport

🏢 Enterprise

💰 $300M Post-IPO Debt on 2022-04

📋 Description

• ChargePoint manages one of the largest roaming networks in the world, with over 800,000 ports and hundreds of partners. • This role will play a key role in the expansion of our technical operations team in North America. • You will be actively working on cases and tickets, driving them to their resolution. • Building and managing processes to enable a robust operation of several of our API-based products. • L2 and L3 technical support, triaging issues raised by partners, drivers, customers and internal stakeholders. • System monitoring – receiving system alerts and observing system monitoring. • Supporting the creation of, and managing, a production bug / incident ingests and triage process. • Owning a partner technical support portal, ensuring resolution / timely handoff of issues raised. • Managing team documentation, including of an internal knowledge center. • Communicating with partners and customers as needed, both on calls and in email / Jira format.

🎯 Requirements

• Around 3-5 years of B2B work experience in an engineering, technical support, or other technical role ideally for a SaaS company or within the automotive, energy or Cleantech industry • Excellent communication skills in English, both written and spoken (any additional language is a plus, particularly Spanish or French) • Good understanding of databases (SQL) and of software systems, including the ability perform detailed queries • Affinity for e-mobility and sustainability topics • Passion for solving complex problems • Process and analytical mindset • Willingness to travel internationally occasionally for workshops with internal stakeholders, partners, or customers (including to Europe) • Previous knowledge or experience of interacting open-source API protocols (specifically, but not limited to OCPP or OCPI) is a plus

🏖️ Benefits

• Inclusive and diverse team • Equal opportunity employer