National Key Account Manager

March 14

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CHEP

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CHEP is a global leader in supply chain management, offering pallet and container pooling solutions. The company provides high-quality wooden and plastic pallets for industries, automobile supply chains, and retail environments. With a focus on sustainability, CHEP operates a circular economy model, reusing and recycling containers to minimize waste and reduce carbon footprints. They maintain a vast network of service centers and facilitate efficient, sustainable logistics for some of the world's largest companies, leveraging their extensive reach to enhance supply chain efficiency and collaboration worldwide.

Global leader in pallet and container pooling services • Supply Chain Partner • Pallets • Containers • Automotive

10,000+ employees

🚗 Transport

📋 Description

• Manage a portfolio of customers to drive business growth, enhance satisfaction, and foster long-term relationships. • Implement tailored strategies that align with CHEP’s business objectives, focusing on growth opportunities and delivering value-driven solutions. • Serve as the primary customer liaison, ensuring their needs are met and contributing to revenue growth and customer retention. • Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction. • Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations. • Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease. • Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs. • Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty. • Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees. • Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes. • Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.

🎯 Requirements

• Education: university degree in Economics or Supply Chain Management • Min. 3 to 5 years working in a customer facing role in FMCG or Supply Chain environment • Worked in a matrix structure • Understanding and management of complex internal and external processes • Successful development and execution of strategic customer plans • Leadership skills • Encouraging • Sales tools and concepts knowledge • Good peer relation builder • Networking skills • Understand market dynamics • Development and implementation of strategies • Fluent English and German in written and spoken.

🏖️ Benefits

• Full remote working conditions • Company car • Workation options • Competitive remuneration package incl. annual bonus based on company & personal performance • 30 days of annual leave plus 3.5 additional days for bank and other holidays • Attractive Brambles share programme • Company pension scheme (Betriebliche Altersvorsorge) • 3 days per annum to use for volunteering projects • Other benefits e.g. Company Bike, Childcare Allowance, Urban Sports Club, Various discounts through Corporate Benefits and more ...