Senior UX Service Designer

December 11

Apply Now

Receive Emails with Similar Jobs

CHEP

WebsiteLinkedInAll Job Openings

Global leader in pallet and container pooling services • Supply Chain Partner • Pallets • Containers • Automotive

10,000+ employees

🚗 Transport

Description

• Digital is a fundamental element of the Brambles transformation strategy. • They should be able to handle projects at every stage of the lifecycle from initial assessment to final delivery. • User-Centric innovation to develop industry-leading user-centric services in Supply Chain Illumination for Digital Customer Solutions. • Leverage data insights to measure the impact of design choices and continuously improve services. • Hands-on with stakeholder management, translating actionable insights to inform design and strategic decisions. • Foster cross-team connections and collaborate closely with various teams across research, design, product, marketing, and sales.

Requirements

• Proven Service Design Experience designing complex services that span both digital and offline experiences and processes. • A minimum of 5 years of direct experience in Service Design, with proven experience in understanding and designing complex service systems, including the relationships between various service components and processes. • Experienced in leading research in complex, ambiguous contexts. • Experience in creating prototypes of service concepts and conducting user testing to validate and refine service designs. • Experience working in agile and multidisciplinary or cross-functional teams. • Strong experience involving multi-disciplinary colleagues and stakeholders in the service design journey, advocating for a user-centric approach. • Experience of working in a matrix organization.