Customer Success Specialist - APAC
6 days ago
Description
• Manage the entire customer lifecycle • Assist the sales team during deal closure • Coordinate customer onboarding with sales and engineering teams • Maintain customer data in CRM systems • Handle customer support tickets • Address and resolve customer concerns promptly • Review customer accounts for service improvements • Focus on customer retention and satisfaction
Requirements
• 4-5 years of experience in customer success or account management • Proven track record in managing customer relationships • Experience with CRM platforms like Salesforce or Zendesk • Strong understanding of blockchain technology • Excellent English communication skills • Empathy and a customer-centric mindset • Strong analytical and problem-solving skills • Flexibility to adapt to new tools and technologies • Strong organizational and project management skills
Benefits
• Annual learning budget of 3,000 CHF • Attend up to two conferences a year • $1,000 Crypto Starter Kit • Remote flexibility with a 500 CHF/month coworking budget • Paid parental leave • All-expenses-paid retreats twice a year • Radical candor and open feedback culture • Competitive fixed salary with stock options
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