Online Learning Support Specialist

March 28

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

Apply Now

Receive Emails with Similar Jobs

Christ in the City

WebsiteLinkedInAll Job Openings

Christ in the City is a non-profit organization dedicated to serving the homeless population through relationship-building and support. The organization focuses on fostering genuine connections with individuals experiencing homelessness, emphasizing the importance of human interaction and love as a means of healing. Christ in the City trains young adult missionaries who live a life of service and simplicity, engaging with homeless individuals to bring hope and support, while also offering community resources and volunteer opportunities for others to get involved.

Catholic faith • holistic formation • community life • homeless outreach • volunteering opportunities

11 - 50 employees

Founded 2010

🤲 Charity

🤝 Non-profit

🌍 Social Impact

📋 Description

• Divine Mercy University is hiring for an Online Learning Support Specialist. • The OLSS will provide support to users in the Canvas LMS and related tools. • Respond to inquiries and requests via email, chat, or phone. • Provide technical assistance in navigating online learning platforms and resolving issues. • Guide users through the setup and usage of various software applications. • Ensure Canvas works properly, identify and report system issues. • Assess, prioritize, and route support tickets effectively. • Escalate complex technical issues as needed. • Collaborate with IT and content developers to enhance user experience. • Train faculty and staff in the use of Canvas and other technology tools. • Stay updated with online learning tools and emerging technologies. • Assist with course copy process and quality assurance reviews. • Other duties as required. • Job may require after-hours support.

🎯 Requirements

• Bachelor's degree in a related field (e.g., Information Technology, Computer Science, Education) or equivalent practical experience. • Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. • Strong problem-solving and troubleshooting skills, with a methodical and patient approach to issue resolution. • Customer service orientation and a genuine desire to help and support users. • Familiarity with learning management systems (LMS), online collaboration tools, and video conferencing platforms is a plus. • Experience supporting Canvas or similar enterprise level LMS for higher education is required. • Basic knowledge of computer networks, operating systems (Windows, Mac), and common software applications. • Ability to work independently and collaboratively in a fast-paced, team-oriented environment. • Strong organizational skills with the ability to prioritize tasks and manage multiple concurrent responsibilities. • Experience working in education, training, or online teaching with online learning platforms is required. • Experience helping higher education faculty develop and build online courses is a plus. • Proven ability to collaborate with others at all levels of the organization. • Openness to and respect for the Roman Catholic Church and its institutions and a sincere interest in advancing DMU’s mission. • Ability to pass a background check and authorization to work in the US are required.

🏖️ Benefits

• Eligible to participate in the Tuition Exchange Program.