Ciena
Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.
Converged Packet-Optical • Packet Networking and Carrier Ethernet • Optical Transport • Software and Services • Data Center Interconnect
Associate, Global Technical Support
March 3
🇬🇧 United Kingdom – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🇬🇧 UK Skilled Worker Visa Sponsor
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Ciena
Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.
Converged Packet-Optical • Packet Networking and Carrier Ethernet • Optical Transport • Software and Services • Data Center Interconnect
📋 Description
• Provide system level post-sales support for Ciena’s customer base • Troubleshoot and resolve technical problems for Ciena products • Create and publish required documentation
🎯 Requirements
• Bachelor’s degree in technical field (e.g. Engineering, Computer Science) • Basic understanding of OTN, SONET/SDH/DWDM, Carrier Ethernet protocols • Familiarity with virtualized and cloud environments (VMware ESXi, OpenStack, GCP) • Proven problem solving experience • Hands-on knowledge of Linux Operating Systems • Proficiency with the Microsoft Office Suite of applications
🏖️ Benefits
• Unlimited paid time off! • Competitive salaries and incentive programs • Tuition reimbursement and in-house learning opportunities • Paid family leave programs • Robust recognition program for performance
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🇬🇧 United Kingdom – Remote
💰 $620M Series C on 2022-01
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🚫👨🎓 No degree required
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