Solutions Engineering - Introduction Engineer

April 2

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Ciena

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Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.

Converged Packet-Optical • Packet Networking and Carrier Ethernet • Optical Transport • Software and Services • Data Center Interconnect

5001 - 10000 employees

Founded 1992

📡 Telecommunications

🔧 Hardware

💰 Series C on 1995-12

📋 Description

• Support Ciena’s Network Management Applications, SDN and Network Design Tools • Key focus on Navigator Network Control Suite • Ensure engineering readiness for the deployment of solutions in the field • Develop and present technical deliverables for new product features • Work side-by-side with customer technical experts to test Ciena technology • Create customer-specific documentation and execute customer acceptance test cases • Interface with customers to assess their needs and collaborate with Product Management team • Lead lab engineering activities such as installing, configuring, integrating, and testing Navigator Multi-layer Controller • Capture product issues and customer requests for enhancements • Develop technical documents, test plans, knowledge transfer charts, videos explaining product architecture and capabilities • Support account teams with pre- and post-sales engineering activities

🎯 Requirements

• Minimum bachelor’s degree in electrical engineering, Computer Science (or related discipline) • Solid Optical networking knowledge of telecommunication transport systems, optical engineering concepts and ROADM technologies (Fixed and Flex grid networks, L0 Control plane, coherent modems) • Strong hands-on knowledge of Linux Operating Systems • Good knowledge of virtualized and cloud environments (VMware ESXi, OpenStack, GCP), cloud-based application deployment techniques and container services (Docker, Ansible, etc.) • Understanding of Micro-Services software architectures • Database knowledge (Cassandra, MySQL), experience with messaging services (Kafka), experience with Monitoring Technologies (Nagios, Grafana) • Experience with REST API interfaces and tools (Swagger, Postman), NETCONF/YANG, XML, Python • Understanding of Security, Radius authentication, etc. • Understanding of SDN and Network Management / Automation / Orchestration concepts • Knowledge of AT&T Operations Support Systems would be an asset • Understanding of Agile / DevOps, continuous development, integration and deployment • Ability to build strong relationships with peers and internal / external customers • Ability to create / present presentations and articulate complex ideas • Successful practical problem solving, excellent written and interpersonal communication, and documentation skills • Ability to work efficiently under pressure and prioritize tasks.

🏖️ Benefits

• medical, dental, and vision plans • participation in 401(K) (USA) & DCPP (Canada) with company matching • Employee Stock Purchase Program (ESPP) • Employee Assistance Program (EAP) • company-paid holidays • paid sick leave • vacation time