Senior Analyst, Collections

21 hours ago

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Software services • Insight technology • Panel monetization • insights exchange platform • Research sample

1001 - 5000

💰 $13M Series B on 2010-09

Description

• Chasing of overdue accounts and invoices by telephone, and email • Ensuring all unallocated payments are accounted for and reconciled • Dealing with customer invoice queries and liaising with staff members to settle queries in a timely manner • Maintaining and updating account information • Account Reconciliations • KPI`s - Ensure Monthly Cash Collection targets are met • Provide client data both internally and externally upon request • Discuss and report any problematic accounts to the Head of Collections in a timely manner • Maintain effective communication between customers and colleagues at all times to ensure an efficient and smooth service and customer satisfaction • Support any relevant audit requests, as and when required

Requirements

• 2 – 5 years Credit Control experience • Excellent customer service skills (both over the phone and face to face) • The ability to multitask and work in a busy environment • The ability to work with initiative to actively obtain the information required • Excellent Excel skills, including use of Pivot tables, V Lookups etc. • Excellent all-round administration skills • Very strong interpersonal and communication skills with the ability to appropriately interact our very varied customer base.

Benefits

• Medical, Dental, and Vision insurance options to suit you and your family’s needs • 401K with company matching • PTO, unlimited sick days • Remote Work • Paid maternity and paternity leave • Annual bonus opportunity