Solutions Engineer

May 10, 2023

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Circonus

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API Monitoring • Anomaly Detection & Alerting • Predictive Analytics • Fault Detection • Advanced Data Analytics

11 - 50

💰 $10M Series B on 2021-11

Description

• Lead technically oriented conversations with customers • Contribute to all pre and post technical sales efforts • Design, build, and present demos for business and technical stakeholders • Travel to customer and prospect locations as needed/requested basis • Bridge the gap between business problems and technology solutions • Act as a technical subject matter expert for our platform at conferences, customer events, webinars, etc • Collaborate with sales team to understand and qualify customer requirements • Plan and modify solutions to meet customer needs • Liaise with customers and prospects to ensure expectations and quality goals are met • Respond to RFPs • Provide product feedback, technical insight, and customer requirements to Product team • Ensure all relevant processes are performed per internal procedure and documentation • Provide coaching to the Sales team to enhance their product knowledge, technical acumen, and technical sales skills

Requirements

• 5+ years in a customer-facing, sales oriented technical role as a Solutions Engineer, Sales Engineer or equivalent • Experience with scripting in a language like Python and devops tools • Exceptional written and oral communication skills, including ability to effectively communicate with customer “C-Suite” executive management • Results-oriented mindset with a track record of driving initiatives through to execution • A collaborative approach to problem-solving and ability to effectively work with cross-functional teams • Proactive self-management owning and completing tasks as needed • Experience working with project management software such as JIRA • Excellent analytical, problem solving, and debugging skills • Excellent written and oral communication skills Preferred Experience • 10+ years’ experience in the technology industry • Experience and/or senior level technical knowledge of monitoring and analytics solutions such as Prometheus, ElasticSearch or Graphite • Experience working with project management software such as JIRA • The right person will be highly technical and analytical, much like the company itself

Benefits

• Discretionary PTO policy • Generous employer health and dental insurance • Employer-matched 401(k) Plan • And more.