Senior CX-UX Researcher

October 25

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Cisco

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Networking • Wireless • Security • Unified Communication • Cloud

10,000+ employees

Founded 1984

🏢 Enterprise

🔐 Security

📡 Telecommunications

Description

• Help define & plan generative research projects • Execute projects mostly independent, but with guidance & support • Present and report insights to stakeholders • Diagram external and internal flows; may produce storyboards and/or low-fidelity UX wireframes • Educate & train others on research ROI, processes, and methods • Build trusting partnerships across disciplines

Requirements

• Critical, creative, and 'big picture' thinking • Proficient in standard UX research methods (empathy interviews, card sorting, usability tests, etc.) • Experience in journey mapping, JTBD, personas, and/or other CX research methods • Excellent in synthesizing data into information, and storytelling with audio/video/visuals tailored to varying audiences • Awareness of market research methods, like segmentation & surveying

Benefits

• Competitive Total Rewards package • Medical, dental, and vision insurance • Paid time off • 401(k) plan for eligible employees