Senior CX-UX Researcher

October 25

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Cisco

Networking β€’ Wireless β€’ Security β€’ Unified Communication β€’ Cloud

10,000+

Description

β€’ Help define & plan generative research projects β€’ Execute projects mostly independent, but with guidance & support β€’ Present and report insights to stakeholders β€’ Diagram external and internal flows; may produce storyboards and/or low-fidelity UX wireframes β€’ Educate & train others on research ROI, processes, and methods β€’ Build trusting partnerships across disciplines

Requirements

β€’ Critical, creative, and 'big picture' thinking β€’ Proficient in standard UX research methods (empathy interviews, card sorting, usability tests, etc.) β€’ Experience in journey mapping, JTBD, personas, and/or other CX research methods β€’ Excellent in synthesizing data into information, and storytelling with audio/video/visuals tailored to varying audiences β€’ Awareness of market research methods, like segmentation & surveying

Benefits

β€’ Competitive Total Rewards package β€’ Medical, dental, and vision insurance β€’ Paid time off β€’ 401(k) plan for eligible employees

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