Operations Support Manager

3 days ago

🎸 Tennessee – Remote

Although this job is listed in Tennessee, this company may be open to hiring remote in other states.

⛷️ Utah – Remote

Although this job is listed in Utah, this company may be open to hiring remote in other states.

💵 $66.2k - $99.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

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Citi

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Citi is a global financial services company providing a wide range of financial products and services, including banking, investment, and wealth management. With over 200,000 employees around the world, Citi emphasizes career growth, diversity, inclusion, and community impact. The company operates in strategic locations worldwide and offers opportunities for professionals and graduates to join a diverse and inclusive team. Citi prioritizes employee well-being with industry-leading benefits and a commitment to equal opportunity employment. By leveraging technology, Citi matches potential employees with roles that best suit their skills through features like resume matching.

Banking • Commercial Banking • Investment Banking • Wealth Management • Credit Cards

10,000+ employees

Founded 1822

💸 Finance

🏦 Banking

🤝 B2B

💰 Post-IPO Equity on 2018-05

📋 Description

• Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams • Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs • Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures • Contribute to development of new techniques, models, and plans within area of expertise • Facilitate alignment of the Operations Support infrastructure through focused technologies and processes • Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures • Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations • Has the ability to operate with a limited level of direct supervision • Can exercise independence of judgement and autonomy • Acts as SME to senior stakeholders and/or other team members • Ability to manage teams • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

🎯 Requirements

• 5-8 years of experience managing a team • Experience in analyzing business requirements, developing test plans, and discrepancy resolution • Required Licensing/Registration: Series 7, Series 9, Series 10, and Series 63 • Ability to work unsupervised and adjust priorities quickly as circumstances dictate • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements • Self-motivated and detail oriented • Proven organization and time management skills • Demonstrated problem-solving and decision-making skills • Consistently demonstrates clear and concise written and verbal communication skills

🏖️ Benefits

• medical, dental & vision coverage • 401(k) • life, accident, and disability insurance • wellness programs • paid time off packages