Customer Support Specialist

2 days ago

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CitizenLab

WebsiteLinkedInAll Job Openings

Civic engagement • SaaS • Government innovation • Smart governance • eParticipation

51 - 200

Description

• Join Go Vocal to support clients on engagement platforms • Address technical questions from clients via chat, email, and phone • Maintain support resources and implement product updates • Serve as a link between support, product, and development teams • Stay updated on product releases and prepare support materials

Requirements

• You have a basic understanding of data and enjoy learning from insights • You're comfortable using everyday digital tools and eager to learn new ones • You can communicate clearly in English and either French or Dutch • You are currently subscribed as job seeker at VDAB • Experience in client support or similar roles is nice to have

Benefits

• 26 days paid time off • Professional development budget of 1000 euro • Unlimited access to mental wellbeing support via OpenUp • Full flexibility on working from home • And much more!