Customer Care Advisor - US Shift

3 days ago

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Clarivate

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Scientific and academic research, patent analytics and regulatory standards, pharmaceutical and biotech intelligence, trademark protection, domain brand protection, intellectual property management. • Life science research • Patent analytics • Regulatory Standards • Technology

10,000+ employees

Founded 2016

🤝 B2B

📋 Compliance

☁️ SaaS

Description

• Provide verbal and written responses to customer inquiries utilizing the CRM system • Efficiently resolve customer problems and/or questions related to products and services • Maintain a high level of knowledge about existing products and new product releases • Complete and demonstrate progressive understanding of training requirements • Be a great team-player with customer service colleagues and key internal stakeholders • Rigorously uphold core values

Requirements

• At least 1 year of customer service experience • Analytical, troubleshooting and decision-making skills • Excellent writing, phone handling, communication and problem-solving skills • Exceptional English language skills • Keen interest in problem solving and diagnosis • Attention to detail and ability to multitask while maintaining a sense of urgency • Deep understanding about Intellectual Property (optional) • Experienced working in Salesforce and JIRA (optional) • An undergraduate degree in General Law with a focus on IP, Computer Science, Chemistry or Biotechnology (optional)

Benefits

• Holidays: 25 days paid leave per annum • Private Health Insurance • Paid Lunch • Yearly Bonus • Yearly Merit Plan • My Learning Platform • Fit Pass • Life Insurance • Accident Insurance • Company bicycles for rent free of charge