Senior Solutions Engineer

September 29

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Classy

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Nonprofit • Charity • Fundraising Software • Social Sector • Social Impact

201 - 500

Description

• Classy is seeking a dedicated and motivated individual to join our team as a Senior Solutions Engineer! • You’ll be serving as a product expert and technical resource for nonprofit customers. • Work hand-in-hand with account executive counterparts to support product demonstrations and solution strategies. • Solutions Engineers facilitate communication between customer-facing and product teams, contributing to feedback and product improvements. • Develop a deep understanding of Classy's platform, features, and capabilities. • Effectively translate customer needs into innovative solutions. • Partner with Account Executives and product team members to support sales activities. • Participate in sales evaluation processes to provide technical solutions. • Conduct engaging and impactful presentations showcasing platform features. • Provide valuable insights to inform product roadmap and feature enhancements. • Stay updated on industry trends and share insights with the team.

Requirements

• Bachelor's degree or equivalent work experience. • 3-5 years of experience in solutions engineering, sales engineering, or a related technical field. • Strong technical skills and understanding of SaaS platforms and APIs, most notably the Salesforce ecosystem and other nonprofit tech software and integrations. • Outstanding communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical audiences. • Proven track record of collaborating effectively with cross-functional team and forming relationships with customers. • Strong problem-solving skills and a strategic approach. • Ability to travel occasionally as needed to meet with clients or attend industry events.

Benefits

• Market competitive pay. • Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. • 401(k) retirement plan with company matching. • Hybrid workplace with fully remote flexibility for many roles. • Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses. • A variety of mental and wellness programs to support employees. • Generous paid parental leave and family planning stipend. • Company provided life and disability coverages. • Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday. • Learning & development and recognition programs. • “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company. • Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. • Employee resource groups. • Your work has a real purpose and will help change lives on a global scale. • You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. • We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. • We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!