Technical Customer Support Engineer

November 20

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ClickHouse

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

Description

• We are seeking a Technical Support Engineer to join our global Support Engineering team. • You will be owning a wide variety of tasks: from triaging support tickets to user community support. • This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video. • Support and guide ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings. • Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers. • Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers. • Deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. • Build strong, trusted relationships with colleagues, customers, and partners.

Requirements

• Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems. • Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer. • Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment. • Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity. • A mindset of teamwork, global engagement, empathy, and solving challenging problems. • A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet. • The ability to build trusted relationships with colleagues, customers, and partners. • You are self-driven, curious, and eager to continuously learn and grow.

Benefits

• Flexible work environment - ClickHouse is a distributed company offering remote-first work to all employees. • Healthcare - Employer contributions towards your healthcare. • Equity in the company - Every new team member who joins our company receives stock options. • Time off - Flexible time off in the US, generous entitlement in all countries. • A $500 Home office setup if you’re a remote employee. • Employee-driven international mobility - we enable you to relocate internationally if you wish (within certain countries and timelines and subject to role requirements, time zones and work permit considerations).