Technical Customer Support Engineer

February 11

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ClickHouse

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ClickHouse is a fast and resource-efficient real-time data warehouse and open-source database that is designed to deliver superior query performance for mission-critical and time-sensitive applications. It is available as a cloud service on major platforms like AWS, GCP, and Azure, with a "Bring Your Own Cloud" option and a wide range of integrations for seamless operation within diverse tech stacks. ClickHouse excels in real-time analytics, machine learning, business intelligence, and observability, making it an ideal choice for tasks such as financial services, fraud detection, and gaming analytics. It supports developer-friendly SQL operations, offers cost-effective storage solutions, and provides an open-source alternative to traditional databases. Companies like Sony, Lyft, Cisco, GitLab, and Twilio leverage ClickHouse for its scalability, efficiency, and ease of use.

51 - 200 employees

Founded 2016

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

📋 Description

•We are currently growing our support team at ClickHouse who provides excellent service to our customers around the world. •We are seeking a Technical Support Engineer to join our global Support Engineering team. •This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video. •You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post- sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse. •The expectation is that you will be available to work remotely from the Bengaluru area with a reliable internet connection from the hours of 11:30 to 20:30 India Standard Time Monday - Friday as well as participate in a shared weekly/weekend on-call rotation. •You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse.

🎯 Requirements

•Technical breadth and depth in ClickHouse open-source or Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems, Kubernetes, Docker •Previous technical experience in roles such as Support Engineer, Technical Account Manager, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer •Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment •Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity •A mindset of teamwork, global engagement, empathy, and solving challenging problems •A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet •The ability to build trusted relationships with colleagues, customers, and partners •You are self-driven, curious, and eager to continuously learn and grow

🏖️ Benefits

•Flexible work environment •Healthcare - Employer contributions towards your healthcare. •Equity in the company - Every new team member who joins our company receives stock options. •Time off - Flexible time off in the US, generous entitlement in all countries. •A $500 Home office setup if you’re a remote employee. •Employee-driven international mobility - we enable you to relocate internationally if you wish (within certain countries and timelines and subject to role requirements, time zones and work permit considerations)