Manager - Complex Issue Resolution, Revenue Cycle Management

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ClinicMind Platform for Full-Cycle Patient Care

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ClinicMind Platform for Full-Cycle Patient Care is a comprehensive healthcare technology provider offering a range of software solutions and services for medical practices. Their offerings include ONC-certified EHR systems, chiropractic software, practice management solutions, billing platforms, credentialing services, and patient engagement tools like patient portals and telehealth options. ClinicMind focuses on streamlining provider documentation, simplifying billing and payment processes, and enhancing the patient experience, helping healthcare practice owners optimize operations, increase revenue, and improve patient satisfaction. The platform provides customizable automation and support to meet the unique needs of single or multi-site practices, ensuring efficient and effective full-cycle patient care management.

EHR • Credentialing • Billing • Practice Management • Patient Portal

201 - 500 employees

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• We are seeking a highly skilled and analytical Manager of Complex Issue Resolution to lead a specialized team dedicated to addressing escalated and intricate revenue cycle management (RCM) challenges that standard teams are unable to resolve. • This role is pivotal in ensuring the seamless operation of our revenue cycle by effectively managing complex client issues, implementing process improvements, and enhancing overall client satisfaction. • Key Responsibilities include Team Leadership & Management, Complex Issue Resolution, Process Improvement & Compliance, and Stakeholder Collaboration.

🎯 Requirements

• Bachelor’s degree in Healthcare Administration, Business, or a related field; Master’s degree preferred. • Minimum of 5 years of experience in revenue cycle management, with at least 2 years in a supervisory role handling complex issues. • In-depth knowledge of healthcare billing, coding, and reimbursement processes. • Strong analytical and problem-solving skills with a track record of implementing effective solutions. • Excellent communication and interpersonal skills, with the ability to manage client relationships effectively. • Proficiency in RCM software and data analysis tools. • Demonstrated ability to lead and develop high-performing teams.