Customer Support Training Manager

September 10

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💰 $30M Series C on 2022-02

Description

• Ensure the company thrives through exceptional customer experiences and fostering team growth. • Develop, implement, and oversee training programs that enhance employee skills and knowledge.

Requirements

• 2+ years experience in leading a global team. • 2+ years experience in working cross functionally with technical and non-technical team. • 3+ years of experience in a training management role in a call center or customer service environment. • 2+ years of experience in content development and instructional design. • 2+ years experience with e-learning platforms and training management systems. • Proficiency in Google Suite and other relevant software tools. • Experience in developing and implementing training programs in a customer service or call center environment. • Strong leadership skills with the ability to manage and motivate a team. • Excellent written and verbal communication skills. • Strong analytical skills, with the ability to interpret data and make data-driven decisions. • Ability to create engaging and effective training materials and presentations. • Demonstrate the ability to manage multiple projects and priorities in a fast-paced environment. • Strong interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels. • Adaptable and flexible, with a commitment to continuous improvement. • Bachelor’s degree in Education, Human Resources, Business, or a related field; relevant certifications are a plus.