Customer Service Representative

September 7

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Think Academy U.S

STEM Learning β€’ Math Learning β€’ Enrichment Programs β€’ E-learning β€’ Math Olympiad

51 - 200 employees

πŸ“š Education

Description

β€’ Acting as the go-to resource for parent-clients, ensuring their concerns are heard, understood, and addressed quickly. β€’ Fostering positive, long-lasting relationships with parents and students, delivering exceptional service that builds trust and satisfaction. β€’ Addressing parent questions or concerns, ensuring that parent and student needs are met effectively and in a timely manner. β€’ Serving as the primary contact for potential customers, answering questions and providing support and consultation via WeChat, email, and phone calls.

Requirements

β€’ Previous customer service or customer facing related experience is highly desired. β€’ Passion for learning and excitement to grow by tackling challenges head-on within a team. β€’ Strong verbal and written communicator who is friendly, attentive, and skilled at understanding customer needs. β€’ Comfortable working in a remote, fast-paced, and dynamic environment. β€’ Quick and clear in communication, with a knack for timely responses. β€’ Fluency in Mandarin (speaking, reading, and writing) is essential.

Benefits

β€’ Flexible Remote Work: Work from anywhere that suits you best! β€’ Performance-Based Commission: Rewarding hard work with extra earnings. β€’ Professional Growth: Sharpen your communication, strategic thinking, and problem-solving skills through hands-on, real-world experience. β€’ Pay: $18-$20/hr

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