Think Academy U.S
Think Academy U. S. is an educational institution offering comprehensive online math courses for students from Pre-K to high school. These programs are designed to build a solid math foundation, enhance problem-solving skills, and prepare students for advanced topics and competitive exams like AMC 8 and AMC 10. With campuses in several locations including Cupertino, Irvine, and Bellevue, Think Academy uses gamified teaching methods and practical exploration to improve spatial cognition and logical deduction. It is WASC accredited and provides both online and offline evaluations to customize learning plans for students.
STEM Learning • Math Learning • Enrichment Programs • E-learning • Math Olympiad
51 - 200 employees
📚 Education
Remote Customer Service Representative
March 1
🇺🇸 United States – Remote
💵 $18 - $20 / hour
⏳ Contract/Temporary
🟡 Mid-level
🟠 Senior
💝 Customer Support
Think Academy U.S
Think Academy U. S. is an educational institution offering comprehensive online math courses for students from Pre-K to high school. These programs are designed to build a solid math foundation, enhance problem-solving skills, and prepare students for advanced topics and competitive exams like AMC 8 and AMC 10. With campuses in several locations including Cupertino, Irvine, and Bellevue, Think Academy uses gamified teaching methods and practical exploration to improve spatial cognition and logical deduction. It is WASC accredited and provides both online and offline evaluations to customize learning plans for students.
STEM Learning • Math Learning • Enrichment Programs • E-learning • Math Olympiad
51 - 200 employees
📚 Education
📋 Description
• Acting as the go-to resource for parent-clients, ensuring their concerns are heard, understood, and addressed quickly. • Fostering positive, long-lasting relationships with parents and students, delivering exceptional service that builds trust and satisfaction. • Addressing parent questions or concerns, ensuring that parent and student needs are met effectively and in a timely manner. • Serving as the primary contact for potential customers, answering questions and providing support and consultation via WeChat, email, and phone calls.
🎯 Requirements
• Previous customer service or customer facing related experience is highly desired. • Passion for learning and excitement to grow by tackling challenges head-on within a team. • Strong verbal and written communicator who is friendly, attentive, and skilled at understanding customer needs. • Comfortable working in a remote, fast-paced, and dynamic environment. • Quick and clear in communication, with a knack for timely responses. • Fluency in Mandarin (speaking, reading, and writing) is essential.
🏖️ Benefits
• Flexible Remote Work: Work from anywhere that suits you best! • Performance-Based Commission: Rewarding hard work with extra earnings. • Professional Growth: Sharpen your communication, strategic thinking, and problem-solving skills through hands-on, real-world experience. • Pay: $18-$20/hr
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