Player Support Specialist

February 11

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DAVID Bogotá

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DAVID Bogotá is a creative agency with a global presence, operating in cities like São Paulo, Miami, Buenos Aires, Bogotá, Madrid, and New York. The agency focuses on delivering innovative marketing and advertising solutions, showcasing their work and news through various channels. Their vibrant approach reflects a blend of local culture and international trends.

creatividad • creativity • advertising • ideas • publicidad

11 - 50 employees

Founded 2021

📱 Media

📋 Description

• Providing player support - answering game-related questions, resolving technical and payment issues, addressing complaints • Managing reviews on Google Play and App Store • Moderating the game chat and social networks • Collecting feedback from players • Monitoring game performance (with Grafana and other tools) • Informing the developers of emerging issues • Testing game updates and the game Portal, collaborating with QA.

🎯 Requirements

• You are Fluent in English (C1 Advanced Level) • High level of literacy • Strong technical proficiency on both PC and mobile devices • You are ready and willing to learn and enhance qualifications, including through company-sponsored courses • You have extensive gaming experience and passion for games • You are highly self-disciplined and responsible • You possess an up-to-date PC and an Android mobile device. • The application process may include a test assignment.

🏖️ Benefits

• Engaging tasks and a friendly atmosphere • 100% remote work (except from Russia and Belarus) • Work schedule: 2/2, 23:00–11:00 Cyprus time (EET), including a 2-hour break • Onboarding period schedule: Monday to Friday, 10:00–19:00 Cyprus time (EET), including a 1-hour lunch break • Shifts on public holidays based on team needs • Hourly pay rate depending on the test assignment and interview • Position as an independent contractor.