TCC Group
TCC Group is a leading provider of compliance solutions for financial services firms, specializing in regulatory technology (RegTech) and advisory services. With a deep expertise in governance, regulation, and compliance, TCC Group helps clients navigate complex regulatory landscapes and improve their business culture. The company combines regulatory knowledge with smart technology to enhance compliance processes and promote sustainable business practices.
Culture Assessment Frameworks • S166 Skilled Persons' Reviews • Past Business Reviews • First Line Assurance • Remediation & Redress
Customer Service Specialist
February 11
TCC Group
TCC Group is a leading provider of compliance solutions for financial services firms, specializing in regulatory technology (RegTech) and advisory services. With a deep expertise in governance, regulation, and compliance, TCC Group helps clients navigate complex regulatory landscapes and improve their business culture. The company combines regulatory knowledge with smart technology to enhance compliance processes and promote sustainable business practices.
Culture Assessment Frameworks • S166 Skilled Persons' Reviews • Past Business Reviews • First Line Assurance • Remediation & Redress
📋 Description
• Manage large amounts of inbound and outbound calls with efficiency and courtesy • Follow conversation prompts and scripts when handling different topics • Identify customers’ needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems • Seize opportunities to upsell products when they arise • Build sustainable relationships and engage customers by going the extra mile when you can • Keep accessible, comprehensive records of all conversations in our call center database • Attend educational seminars to improve knowledge and performance level • Meet or exceed personal/team qualitative and quantitative targets
🎯 Requirements
• Strong phone and verbal communication skills, plus active listening skills • Comfortability with CRM systems and best practices • Empathetic customer focus, flexibility to manage many different personality types • Ability to multi-task, set priorities, and manage time effectively
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