Training Specialist - Customer Support

March 16

Apply Now

Receive Emails with Similar Jobs

Clipboard Health

WebsiteLinkedInAll Job Openings

Choose where and when you work. Get paid right away. Healthcare shifts near you, on your schedule.

51 - 200

💰 $30M Series C on 2022-02

Description

• Conduct new hire training sessions for batches of 15-20 agents, managing assessments and on-the-job training, with a goal of 90% certification pass rate. • Identify training needs and conduct training(remedial/refresher) sessions for poor performers and outliers. • Handle at least five resolved tickets weekly to stay current with processes and identify gaps in the training content. • Design, maintain, and update new hire training content, schedules, and trackers for newly hired agents. • Observe and shadow training sessions of BPO to ensure the training sessions are delivered as per the required standards. • Schedule and conduct refresher training sessions to reinforce knowledge and skills among existing team members.

Requirements

• Familiarity with various training methods, including virtual classroom sessions, role-play, e-learning platforms, and tools such as MS Office (Word & Excel), is crucial to success in this role. • Good Communication Skills: Communication is not just about language or vocabulary; it is also about engaging the learners in the discussion and developing a two-way communication path. • High Judgment: You must possess the ability to assess trainees' performance accurately. This requires excellent judgment in evaluating whether trainees are grasping the material, identifying gaps in understanding, and providing tailored feedback that leads to improvement. • Extreme Ownership: As necessary as it is to train people efficiently, it is equally essential for a trainer to identify excellent vs. poor talent.