Principal Operations Analyst - Customer Success GTM Operations

Yesterday

🇺🇸 United States – Remote

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Cloud Software Group

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10,000+ employees

Description

• Architects a business and operational framework to meet the organizations adoption goals. • Implements strategic goals established by functional leadership. • Accountable for developing productivity and business KPIs through a standard cadence. • Lead coordination for quarterly business reviews as well as annual planning activities. • Continually works to identify new opportunities to provide process improvements and valuable metrics to the business and Senior Management team. • Leads operational and strategic projects as needed with ability to pull together cross-functional teams to drive execution. • Responsible for consistent communication to global leaders on upcoming change and impacts to the Technologist organization. • Anticipates the needs of the business, uses data and logic to recommend tradeoffs, and can quickly and efficiently mobilize the business to drive results. • Responsible for improving upon existing processes and systems using significant conceptualizing, reasoning and interpretation. • Conducts extensive investigation to understand root cause of problems. • Ability to document processes current and future state in order to drive alignment on new processes. • Understand impacts to day to day operations and identifies the need for communication and enablement activities. • Frequently responsible for providing guidance, coaching and training to other employees across the Company within area of expertise.

Requirements

• Requires mastery level knowledge of job area typically obtained through advanced education combined with experience. • May have deep knowledge of project management. • Typically requires a University Degree or equivalent experience and minimum 12 years of prior relevant experience; or Master’s degree with 8 years; or PhD with 5 years of experience. • Recognized master in professional discipline. • Proven success executing high-impact business initiatives and driving cross-departmental alignment. • Highly motivated individual that is able to work independently, as well as participate on team projects. • Ability to establish strong relationships and collaboration across teams. • Strong communication (written, verbal and presentation) and interpersonal skills, including establishing credibility and building trusted relationships. • An ability to flourish in a high growth, entrepreneurial and global environment with the ability to manage multiple priorities at one time.