Upland Software
Knowledge Management • Contact Center Productivity • Cloud Fax • Account-Based Selling • Digital Marketing
1001 - 5000 employees
Founded 2010
☁️ SaaS
🏢 Enterprise
⚡ Productivity
💰 $115M Post-IPO Equity on 2022-07
VP - Customer Success
Yesterday
Upland Software
Knowledge Management • Contact Center Productivity • Cloud Fax • Account-Based Selling • Digital Marketing
1001 - 5000 employees
Founded 2010
☁️ SaaS
🏢 Enterprise
⚡ Productivity
💰 $115M Post-IPO Equity on 2022-07
Description
• Upland Software seeks an experienced Customer Success leader to drive success for customers • Working with Customer Success Managers, responsibilities include adoption, account management, and NPS programs • Design and operationalize customer experience to drive retention and growth • Foster collaboration within the team and across customer lifecycle
Requirements
• 10+ years experience in leading customer-facing organizations, ideally in enterprise software and SaaS • Ability to manage influence through persuasion, negotiation, and consensus building • Strong commercial chops – ideally honed through both post sales & sales experience • Strong empathy for customers AND passion for revenue and growth • Analytical and process-oriented operational mindset • Demonstrated desire for continuous learning and improvement • Enthusiastic and creative leader with the ability to inspire others • Excellent communication and presentation skills • Experience with marketing technology preferred • Bachelor’s degree required; advanced degrees preferred
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