Director of Client Success

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11 - 50 employees

🤖 Artificial Intelligence

☁️ SaaS

💰 Seed Round on 2020-02

Description

• Responsible for developing and executing strategies to drive customer satisfaction, retention and growth. • Lead the Client Success team and collaborate closely with Implementation, Project Management, and Analytics teams. • Client Strategy and Operations including developing and executing client strategies, cultivating high-impact partnerships, and spearheading customer onboarding. • Team Leadership and Development by hiring, training, mentoring, and collaborating with internal experts to ensure strong client support. • Develop best-in-class protocols to create a consistent and effective client experience.

Requirements

• 7+ years of experience in client success, client management, or client-focused consultancy. Experience with reporting and analytics is preferred. • 5+ years in team leadership or management roles, with demonstrated expertise in team development and coaching. • Proven success in designing and implementing business process improvements and automation strategies to enhance client success. • Demonstrated ability to drive customer satisfaction, retention, and revenue growth, with a customer-centric approach. • Strong leadership and interpersonal skills, with the ability to inspire and develop high-performing teams while building rapport with enterprise-level clients and stakeholders • Proficiency with Business Intelligence (BI) and reporting tools (e.g., Power BI, Looker, or Tableau), with an analytical mindset for data-driven decision-making. • Excellent communication and presentation skills, with the ability to engage effectively with both technical and non-technical audiences. • Experience with SaaS or subscription-based business models is highly desirable.