Head of Customer Success - Food Technology, Quality & Technical

December 8, 2024

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Foods Connected Ltd

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Foods Connected Ltd is a provider of comprehensive software solutions designed specifically for the food industry. Their end-to-end platform includes tools for food safety compliance, procurement management, traceability, sustainability, and reporting analytics. These configurable software solutions allow food businesses, from retailers to large manufacturers and SMEs, to optimize their supply chain operations, enhance transparency, and ensure food quality. By integrating these tools, Foods Connected aids in managing costs, improving risk assessments, and fortifying Corporate Social Responsibility (CSR) efforts. Their platform supports a vast network of global food suppliers and manufacturers, helping to streamline new product development, supplier management, and sustainability initiatives.

Supply Chain Management • Trading and Planning Management • Quality Control Management

51 - 200 employees

🌾 Agriculture

☁️ SaaS

📋 Description

• Manage, develop, grow and lead the team to fulfil the needs of the business strategy and service the demands from our customers. • Be a primary point of contact for our key customers to ensure they are being looked after by our team and providing input to projects based on your experience. • Work with our current major retail customers to develop new business with them across the Foods Connected platform. • Develop business with new customers in the UK and Europe focusing on the current functionality we have available to offer and coming up with new ideas for new offerings. • Develop and execute the company’s business strategies across the UK and Europe in order to attain the goals of the board and shareholders. • Provide strategic advice to the board so that they will have accurate view of the market and the company’s future. • Delegate responsibilities and supervise the work of executives providing guidance and motivation to drive maximum performance. • Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities. • Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times. • Act as the figurehead of the company in ways that strengthen its profile in the region.

🎯 Requirements

• 5+ years’ experience in a role within the Supply chain of the food industry interacting with Software systems for tracking production, quality, suppliers or procurement. • Prior experience with the Food industry. • Project Management qualification and or membership (Prince 2, PMI, APM membership) • Knowledge of software solutions utilised across the Food Industry. • Microsoft: 365 Suite (Excel, PowerPoint, etc.) • Proven experience in a managerial position. • Demonstrable experience in developing strategic and business plans. • Experience in leading and growing a team in a lean customer driven process. • Strong experience in business development strategies, customer engagement and customer negotiation. • Thorough knowledge of market changes and forces that influence the company. • Strong understanding of finance and measures of performance. • Familiarity with management best practices & excellent organisational and leadership skills. • Excellent communication, interpersonal and presentation skills. • Outstanding analytical and problem-solving abilities.

🏖️ Benefits

• Competitive Base Salary • Clear Career Progression • Flexible Working Hours • Generous Holiday Package - 25 Days + 10 Public Holidays • Secure Company Hardware • Healthcare