Head of Customer Success

6 days ago

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KatRisk LLC

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Flood Risk • Drought Risk • Catastrophe Modeling • Wild Fire • Hurricane

11 - 50

💰 Private Equity Round on 2023-11

Description

• KatRisk is a leading provider of catastrophe risk modeling solutions. • Dedicated to helping businesses understand, manage, and mitigate risks associated with natural disasters. • As the Head/Director of Customer Success, you will be responsible for driving customer satisfaction, retention, and growth. • Work closely with customers to ensure they understand and utilize KatRisk’s products and services. • Oversee a portfolio of accounts with the goal of yearly retention and revenue expansion. • Onboard newly signed customers and establish regular communication with accounts. • Ensure customers are achieving their objectives and effectively utilizing KatRisk’s products. • Build and maintain long-term relationships with primary customer stakeholders. • Communicate the product roadmap to customers and manage escalations.

Requirements

• 10+ years of experience managing customer accounts and relationships. • Proven track record in customer success, technical sales, or account management. • Experience building the Customer Success function from 0 to 1. • Background in modeling/data and insurance is highly preferred. • Start Up and Insurtech experience preferred. • Strong technical acumen with the ability to learn and apply new skills in a fast-paced environment. • Excellent verbal and written communication skills. • Refined presentation skills and executive presence. • Highly organized, professional, and mature. • Effective problem-solver with the ability to operate with limited information. • Project management skills to manage customer issues and escalations.