Partner Success Director

November 4

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Abridge

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machine learning • health tech • clinical nlp

11 - 50

Description

• Abridge is an AI-powered platform for medical conversations. • Play a vital role in ensuring satisfaction, adoption, and expansion of solutions. • Build relationships with clinicians and healthcare professionals across enterprise customers. • Act as a trusted advisor to enhance productivity, efficiency, and patient outcomes. • Collaborate with the sales team to identify expansion opportunities with existing customers. • Support all clinician users and serve as the voice of the customer internally. • Contribute to partner success resources, such as knowledge bases and training materials.

Requirements

• Proven experience as a Customer/Partner Success Director or Customer Success/Partner Manager • 5+ years of experience working in or with enterprise health systems • Strong understanding of the healthcare ecosystem • Excellent communication and interpersonal skills • Technical aptitude • Strong problem-solving skills • Ability to multitask and manage multiple client relationships • Familiarity with CRM software is a plus • Strong organizational and project management capabilities

Benefits

• Flexible/Unlimited PTO • Equity • Medical insurance • Dental & Vision insurance • Flexible Spending (FSA) & Health Savings (HSA) Accounts • Learning and Development budget • 401k Plan • Paid Parental Leave • Flexible working hours • Home Office Budget • Sabbatical Leave