Head of Customer Success - Americas

8 hours ago

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Constructor

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Search • E-commerce • Product Discovery • Personalization • SaaS

51 - 200

💰 $55M Series A on 2021-09

Description

• About Us • Constructor is the only search and product discovery platform tailor-made for enterprise ecommerce where conversions matter. • Constructor's AI-first solutions make it easier for shoppers to discover products they want to buy and for ecommerce teams to deliver highly personalized experiences that drive impressive results. • Optimizing specifically for ecommerce metrics like revenue, conversion rate and profit, Constructor generates consistent $10M+ lifts for some of the biggest brands in ecommerce, such as Sephora, Petco, Under Armour, home24, Maxeda Brands, Birkenstock and The Very Group. • Constructor is a San Francisco based company that was founded in 2015, visit constructor.com. • We’re nearly doubling our ARR year over year and are one of the few companies performing better today than in 2021. • As evidence of that, we recently finished a fundraise that nearly tripled our 2021 valuation! • We're a passionate team that loves challenges and wants to make people’s lives better. • We value openness, curiosity, and continual improvement. • We believe that empowering everyone in a company to do what they think is best can lead to great things. • About the Position • Reporting to the VP of Customer Success, this newly-created leadership role of Director, Customer Success - Americas will help to shape and lead Constructor’s growing customer experience function within the Americas region. • They will be responsible for our regional goals related to retention and extreme customer satisfaction.

Requirements

• Excellent communication and interpersonal skills • A minimum of five years professional experience dealing directly with customers and large organizations in a role within customer success • A minimum of three years in a leadership role within Customer Success • Have or be able to quickly gather a strong understanding of APIs. Specifically, understanding their structure, functionality, integration points, and potential challenges to drive seamless data exchange and enhance application performance. • Experience managing and mentoring others, both formal and informal direct reports • Ability to convince and motivate those around you to do what you know is right • Ability and desire to learn quickly, think outside the box, and come up with solutions to problem

Benefits

• Fully remote team - choose where you live • Work from home stipend! We want you to have the resources you need to set up your home office • Apple laptops provided for new employees • Training and development budget for every employee, refreshed each year • Parental leave for qualified employees • Work with smart people who will help you grow and make a meaningful impact • Diversity, Equity, and Inclusion at Constructor • At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive.